Thank you for purchasing your Slovakia tourist road vignette from Vizamekroad.pro. As we provide electronic vignettes, our refund and return policy is designed to be clear and fair, taking into account the nature of our products.
1. General Policy
- Due to the nature of electronic vignettes, which are instantly activated and valid upon purchase, we generally do not offer refunds or returns once a vignette has been issued.
- Please ensure that all information provided during the purchase process, including vehicle registration number and validity period, is accurate before completing your order. We are not responsible for errors caused by incorrect information provided by the customer.
2. Exceptional Circumstances
In certain exceptional circumstances, we may consider a refund or exchange. These circumstances include:
- Technical Issues: If you experience a technical issue on our website that prevents you from receiving your vignette after purchase, please contact us immediately. We will investigate the issue and, if the problem is on our end, we will issue a refund or provide a replacement vignette.
- Duplicate Purchase: If you accidentally purchase the same vignette twice, please notify us immediately. We will verify the duplicate purchase and issue a refund for the redundant vignette.
- System Errors: In the rare event of a system error that results in an incorrect vignette being issued, we will correct the error and provide a replacement vignette or issue a refund.
3. Refund Process
- To request a refund under the exceptional circumstances outlined above, you must contact our customer support team within 24 hours of the purchase.
- Please provide your order number, a detailed explanation of the issue, and any supporting documentation (e.g., screenshots of error messages).
- Our customer support team will review your request and respond within 3 business days.
- If your refund request is approved, the refund will be processed to the original payment method within 7-10 business days.
4. Non-Refundable Situations
Refunds will not be granted in the following situations:
- Change of Plans: If you change your travel plans and no longer need the vignette.
- Incorrect Information: If you provided incorrect vehicle registration information during the purchase process.
- Expired Vignette: If you did not use the vignette within its validity period.
- Third-Party Purchases: We are not responsible for vignettes purchased through unauthorized third-party vendors.
5. Contact Information
- If you have any questions or concerns about our refund and return policy, please contact our customer support team through the contact information provided on our website.
6. Policy Updates
- We reserve the right to modify this refund and return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
